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If students have any questions about course registration, class schedules, course materials, assignment submission etc., you are most welcome to contact the programme staff directly. Their contact information should be available in the information pack distributed to you after admission.
If you do not have their contact details, you may send your enquiry to firstname.lastname@example.org. Our staff will direct your enquiry to the most relevant staff member.
Communication and Feedback
HKU SPACE views effective communication with students one of its top priorities. Feedback from students is highly valued and plays an important role in the process of monitoring as well as improving the quality of the programmes and services offered by the School.
There are various formal and informal means of communication for students to channel their feedback to the School and to assist in the quality assurance process. All cases are handled in strict confidence and will not affect the students' assessment results in any way.
A Learning Experience Survey is normally conducted towards the end of each module taught in the programme. Students are invited to complete a questionnaire on various aspects, including module content, teaching effectiveness and the standard of teaching support facilities and services.
A Teaching Experience Survey seeks comments and suggestions from teachers about the programme and related support services.
Feedback is also collected by way of telephone surveys and class visits. Comments are conveyed to relevant staff in HKU SPACE for improvement of programmes, facilities and other support services.
An Academic Committee is set up for each award-bearing programme at certificate level or above and meets at least once a year. The Committee concerns itself with the academic standard of the programme and the quality of the teaching and learning process. The membership of the Committee includes student and teacher representatives.
Students are welcome to send their comments, related to satisfaction or dissatisfaction in writing to the relevant Programme Leader or the Quality Assurance Team. All correspondence will be attended to promptly and will be presented to the College and/or School Complaints Committees where appropriate. Membership of the Committees includes student representatives.
Online Feedback Form for Students
If you have any comments, compliments or complaints about our programmes or services, the first point of contact should be the Programme Leader of your programme. If you do not have the contact details, you are also welcome to convey your feedback or complaints to the Quality Assurance Team by completing the Online Feedback Form for Students below. You will get an acknowledgement and your case will be passed to and handled by relevant staff. You will be notified of the result as soon as possible.