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• Programme-related enquiry
• Communication and Feedback

Programme-related enquiry

If students have any questions about course registration, class schedules, course materials, assignment submission etc., you are most welcome to contact the programme staff directly. Their contact information should be available in the information pack distributed to you after admission.

If you do not have their contact details, you may send your enquiry to enquiry@hkuspace.hku.hk. Our staff will direct your enquiry to the most relevant staff member.

Communication and Feedback

HKU SPACE views effective communication with students one of its top priorities. Feedback from students is highly valued and plays an important role in the process of monitoring as well as improving and enhancing the quality of the programmes and services offered by the School.

There are various formal and informal means of communication for students to channel their feedback to the School and to assist in the quality assurance and enhancement process. All cases are handled in strict confidence and will not affect the students' assessment results in any way.

1. Student Surveys

   The main student surveys include Learning Experience Survey (LES), Survey on Support Services (SSS) and Programme Learning Outcomes Survey (PLOS). More details are available in the School website. (Student Surveys)

2. Email Account and Short Message Services (SMS)

   The School generally communicates urgent notices to students via SMS and/or supplemented by email. These two channels are the official means of communication between the School and the students on the grounds of efficiency and effective communication. It is necessary for students to provide an up-to-date mobile phone number and email address to the School. If there is any change of students’ mobile phone or email address, they should update their contact details by signing in the Learner Portal and clicking the “SCORE” icon or by filling in and submitting the “Application Form for Personal Data Amendment” to the School.

3. Student Representation in Academic Committees and Programme Review

   An Academic Committee is set up for each award-bearing programme at certificate level or above and meets at least once a year. The Committee concerns itself with the academic standard of the programme and the quality of the teaching and learning process. The membership of the Committee includes student and teacher representatives. During the programme review process, the Programme Review Panel also meets student representatives to hear their comments on the programme for areas of improvement.

4. Comments, Complaints and Compliments

   Students are welcome to send their comments, complaints or compliments in writing to the relevant Programme Leader or the Quality Assurance and Enhancement Unit, or by completing the Online Feedback Form for Students below. All correspondence/ case will be attended to promptly. In lodging a complaint, the student is encouraged to identify himself/ herself which will facilitate the follow-up actions. An anonymous appeal shall not be dealt with.
   

Online Feedback Form for Students To facilitate our handling of and response to your comment, please provide your real name, contact details and course enrolled in the form. Title Mr. Ms. Miss Dr. Name Phone number (Optional) Email Course Title Comment Complaint Compliment Validation code Personal data provided as part of the feedback will be solely used by our staff for handling the feedback. All cases will be handled in strict confidence and will not affect the students' assessment results in any way. SEND