Dear Students and Teachers, 

We are pleased to announce that our ticketing system will be upgraded on 1 March 2025 (Saturday), from 9:00 AM to 11:00 AM. This upgrade is part of our ongoing commitment to enhancing support services and improving user experience.

What’s New?

1. Enhanced User Interface: A more intuitive design for easier navigation and ticket management.

2. Improved Ticket Search: Quickly locate and track the status of your support requests.

3. Enhanced Ticket Searching for Guest Users: Benefit from improved search functionality tailored for guest users.

4. Timeout Notification Reminder: Receive helpful notifications before your session times out.

5. Performance & Reliability Boost: Faster response times, reduced downtime, and critical bug fixes to improve overall system stability.

6. Dedicated IT Security Help Topic: Streamlined reporting for security concerns, including general inquiries, cyber-attacks, lost devices, data loss, and virus incidents.

For a detailed overview of the new features and enhancements, please click here.

Need Assistance?

During the upgrade, if you have any issues or questions, please contact IT Help:
 

Email: it.help@hkuspace.hku.hk
WhatsApp/WeChat: 6803 5480

Thank you for your support as we enhance our services.

IT Help,
IT Services Unit